Consumer Complaint
Our solicitors are specifically trained in the area of customer rights and consumer complaint, and fully understand the need for consumer satisfaction.
We understand that going to court can be stressful and pursing a customer complaint can be complicated depending on the nature of the purchase and the merchandiser, leaving your consumer rights unclear.
It is important to us that when handing over money in exchange for goods or services that the consumer is fully satisfied with the trade. Consumer culture today unfortunately demands high turnover of goods leaving quality sometimes compromised..
Our aim
Our aim is to put forward a case that is a fair representation of the customer complaint in question, along with any damages carried out and compensation required..
What you need
The right solicitor to meet your situation can be found through our FREE ‘find a solicitor’ service after having collected the following customer complaint information:
- a concise outline of fault in the products or services provided
- any evidence, i.e photos or video footage that could be presented in court
- a diary of the complaint(s) made and communications that took place prior to legal action, along with any receipts, letters, emails or notes from phone conversations
This information is collected for each consumer case ensuring that it is managed effectively so that you have the maximum chance of satisfaction. Along with the listed requirements our solicitors advise that immediate action is sought within the complaints stage, improving the chances of a positive outcome in your favor..
Your complaint
You can report a consumer complaint to the merchandiser or provider either in writing or verbally, complaining face to face can often be most effective, however in this case a written confirmation is to be sent to the person in question to validate the customer complaint officially, in order to later stand in court if required.
Make sure you know your customer rights prior to approaching the trader with a customer complaint. In the instance of registering a complaint over the phone, it is very important to log the details of who you spoke to, when the call was made, and an outline of what was said. The call should then be followed up by a letter, with a copy retained for further evidence.
It is important to remember that in the event of a merchandiser or provider belonging to a trade body that is accredited by a scheme i.e. The TrustMark scheme, or LAATSN (local trader scheme) or if it displays the OFT Approved Code, it is most likely to hold a clear complaint handling procedure to progress any customer complaints.
Our solicitors can help you with any legal issue in any part of the UK, to seek further advice about consumer complaints with no obligation try our solicitor service today.